Redesigning Mobile Check Deposit for Everyday Banking
Designed and developed a streamlined mobile check deposit experience for KeyBank, making one of the most common banking tasks faster, clearer, and more confident for customers on the go.
Redesigning Mobile Check Deposit for Everyday Banking
KeyBank customers were abandoning the mobile check deposit flow at high rates due to confusing camera guidance, unclear feedback during capture, and anxiety around whether deposits had actually gone through.
We redesigned the deposit experience end-to-end — adding real-time image quality feedback, plain-language instructions, and transparent communication around hold times and deposit limits.
The result was a significantly more confident deposit experience that reduced failed captures and drove meaningful increases in mobile channel adoption.
High abandonment rates revealed a broken mobile deposit experience
The existing experience lacked real-time feedback during the capture process, leaving users uncertain about image quality until the deposit was already submitted — resulting in a high rate of rejected and re-submitted checks.
- First-time users in particular struggled with orientation, lighting guidance, and understanding hold times — driving repeat support calls and low satisfaction scores on the mobile channel.
- On the business side, high re-submission rates were increasing processing costs and eroding customer confidence in mobile banking as a reliable alternative to branch visits.
What We Built
- Real-time image quality feedback during check capture — instant guidance before submission
- Contextual onboarding for first-time depositors with step-by-step camera guidance
- Plain-language hold time and deposit limit communication surfaced upfront
- Redesigned deposit history with clear status indicators and transaction details
- Optimized for one-handed use across common iOS and Android device sizes
The Success
Deposit Completion Rate
+38%
Increase in end-to-end deposit flow completions
First-Try Capture Success
91%
Users successfully captured check image on first attempt
Support Call Reduction
−44%
Drop in deposit-related customer service contacts
Feature Rating
4.6★
Post-launch App Store rating for the deposit feature
Average Deposit Time
< 90 sec
End-to-end from open to confirmed submission
Mobile Adoption
2x
Increase in mobile check deposit usage post-launch
Built with the right stack
What our client said
KeyBank
Placeholder — to be updated
“This is placeholder content — a real client testimonial will be added once confirmed. The redesigned mobile check deposit experience significantly improved completion rates and reduced support volume for the KeyBank mobile team.”
KeyBank Mobile Product Team
Placeholder — to be updated
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